Privacy Policy

RentMate (“we”, “us”) is a rental and property management platform for hostels, messes, apartments, and other shared-living spaces, operated from Bangladesh. Property owners and managers use RentMate to run their properties; residents use it to manage their profile, rent, and meals. This policy explains what information we collect, how we use it, and who can see it.

Account information. Your name, email address, phone number, and password (stored as a secure hash). If you sign in with Google, we receive your name, email, and profile picture from Google.

Profile information. To live in or manage a property you complete a profile that may include your photo, gender, date of birth, addresses, occupation, education, marital status, religion, emergency contacts, and — for tenant registration and police verification purposes common in Bangladesh — your National ID (NID) or passport number and photos of those documents.

Activity records. Rent and billing records, payments recorded by your property or meal-system manager, meal orders, chat messages, and files you upload.

Usage information. Session and device information (such as IP address and browser) needed to keep your account secure, and cookies described below. We also measure how the site is used — pages opened, clicks, and scrolling — as described under Analytics and session replay.

• To provide the service: accounts, property membership, billing, meals, chat.
• To let property operators register and verify their residents.
• To send transactional email such as invitations, verification links, and notices.
• To keep the platform secure and prevent abuse.
• To see how the site is used so we can find rough edges and improve it.

We do not sell your personal information, and we do not use it for advertising. See Analytics and session replay below for the one service that receives usage data and may also use it for purposes of its own.

RentMate is built around properties that are run by their owners and managers, so some sharing is inherent to the service:

• Owners and managers of a property you belong to can view your full profile, including your identity documents, for property management, tenant registration, and police verification.
• Managers of a meal system you belong to can view your contact information (phone, addresses, emergency contact) but never your identity documents or ID numbers.
• Other signed-in users can see your basic profile (name, photo, bio, occupation) only if you set your profile visibility to public. It is private by default.
• Platform administrators can access profiles to operate and moderate the service.

Property operators are independent from RentMate and are responsible for using your information only to manage their property, as required by our Terms of Service.

Data is stored on managed infrastructure (PostgreSQL and Redis hosted on Railway). Uploaded files are stored in Cloudflare R2: profile photos are served from a public CDN address, while identity documents are private and only accessible through short-lived signed links issued to people authorized to view them. All traffic is encrypted in transit (HTTPS).

• Google — optional sign-in (we receive your name, email, and picture).
• Cloudflare — file storage and content delivery.
• Resend — delivery of transactional email.
• Railway — application and database hosting.
• Microsoft Clarity — analytics: heatmaps and replay of how people move through the site, described in the next section.

Google, Cloudflare, Resend, and Railway process data on our behalf and under their own security practices; we share only what is needed to run the service. Microsoft is the exception: it may also use what Clarity collects for its own purposes.

We use cookies to keep you signed in. The session cookie is shared across RentMate's subdomains (each property gets its own web address) so you stay signed in when moving between the main site and a property's site, including custom domains connected by property owners.

Microsoft Clarity sets two further cookies (_clck and _clsk) that recognise your browser across visits and group your activity into a session. We do not use advertising cookies.

We use Microsoft Clarity to understand how RentMate is actually used: which pages get opened, where people click, and where they get stuck. Clarity records your interactions — page views, clicks, scrolling, mouse movement, and your device and browser details — and plays them back to us as a session recording, alongside aggregated heatmaps.

The pages holding your personal and financial information are masked. Rent and billing, payment ledgers and statements, member lists and profile details, your account settings, and chat are all excluded: their content is stripped out in your browser, so amounts, documents, contact details, and messages are never sent to Microsoft. A recording of those pages shows the layout and where you clicked, not what it said. Recordings identify your account by an internal ID only — never your name, email, or phone number.

Clarity is operated by Microsoft, which handles this data under the Microsoft Privacy Statement and its Clarity terms, and may also use it for its own purposes rather than only on our behalf. If you would rather not be recorded at all, blocking clarity.ms in your browser or an ad blocker stops it; nothing on RentMate depends on it.

We keep your information while your account is active. Billing, payment, and meal records may be retained after you leave a property because they are part of that property's ledger. To delete your account and associated personal data, contact us at the address below; we will remove data we are not required to keep for the integrity of other users' records.

• Edit or remove profile fields at any time from your account settings.
• Keep your profile private (the default) or make it public.
• Leave a property or meal system, which ends the operator's ongoing access.
• Block clarity.ms in your browser to stay out of analytics recordings.
• Request a copy or deletion of your data by contacting us.

We may update this policy as the service evolves. Material changes will be announced on the site, and the “Last updated” date above always reflects the current version.

Questions or requests about your data: support@rentmate.bd. See also our Terms of Service.